Frequently Asked Questions
- Amazon Music Unlimited offers on-demand access to 50 million songs, all ad-free. This premium service includes offline listening with unlimited skips, popular new releases, and an even wider variety of hand-curated playlists and stations.
- Amazon Music HD offers 50 million lossless, uncompressed CD-quality tracks and millions of Ultra HD tracks.
HD tracks have a bit depth of 16-bits and a sample rate of 44.1 kHz. HD tracks support bitrates up to double that of MP3 (48kbps to 320kbps), meaning HD includes music that are “CD Quality”.
Ultra HD (or UHD) tracks have a bit depth of 24 bits and a sample rate of 44.1 or higher, up to 192 kHz. UHD represents the highest quality sound available, and supports bitrates that can go more than ten times higher than MP3 files.
This service is currently available in US, UK, DE, and JP.
- More than 2 million hand-curated songs are instantly available as part of a Prime membership at no additional cost, including thousands of stations and top playlists.
- Amazon Music also offers an ad-supported tier of 2 million songs, providing free streaming to anyone using the Amazon Music app on iOS, Android, Fire TV and Amazon Music on the web in the US, UK, and Germany.
This is effectively the same catalog that comes with Prime, only it includes advertising and doesn’t require a membership.
- Content on Amazon Music is either delivered by a record label or distributor. If you’re signed to a label, they’ll take care of getting your music to us. If you’re independent, we have agreements with a number of different indie distributors who handle licensing, distribution, payment, and other artists services to support getting your music heard on Amazon.
Check out The Orchard, CD Baby, TuneCore, DistroKid, STEM, AWAL, and Ditto as options. Each service is unique in what they offer, so be sure to read up when making your decision.
- The easiest way to do this is via an aggregator. Checkout FUGA, IDOL, and Consolidated Independent. Each service is unique in what they offer, so be sure to read up when making your decision.
- Your distributor has their own content delivery deadlines, but once they send it through to Amazon Music, we make every effort to have your content live on our service within 24 hours. Periodically, there may be unforeseen delays, but we’ll work to make sure it gets up quickly.
- Royalties are paid to rightsholders in each country where our services are offered based on usage. For example, in Amazon Music Unlimited, in a given country we pay the recording royalties owed to each label/distributor, and the publishing royalties owed to each publisher/collecting society/performing rights organization, based on usage in each subscription tier (e.g., Individual, Family, HD). The rightsholders will then distribute the royalties Amazon Music has paid to them in accordance with the terms of their agreements with the artists.
- ASIN stands for Amazon Standard Identification Number. It’s a unique, 10-character alphanumeric used for product identification within Amazon. It’s a lot like a barcode or serial number. Each artist, album, track, playlist, and retail item within Amazon has an ASIN.
- You can locate an Amazon ASIN number in a few different places: product web address, product details, or by using a software tool for ASIN lookups. On Amazon Music an ASIN can be found in the product deep link under Share and is located after the qualifying text "artists/", "trackAsin=" or "albums/" as seen with the example below.
- Prime Music is a hand-curated service with a catalog of only 2 million songs. Talk to your label or distributor to get more information regarding Prime Music’s catalog.
- If you didn’t add your music to Amazon, it’s likely been delivered by either your label or distributor. For any issues, please reach out to them directly to resolve. If your label or distributor did not add your music, and you believe it should not be on Amazon, you can make a claim to have it removed by filling out this infringement form which will contact our copyright team.
- Contact your label or distributor and ask them to issue a takedown request.
- We support multiple main artist and featured artist roles. Contact your label or distributor and ask them to add the other artist as main artist or featured artist
- As long as your name is listed as a main artist within the metadata, Alexa should respond correctly.
- We license from both LyricFind and MusixMatch to publish lyrics on Amazon Music. For the best chances of displaying your lyrics in the Amazon Music app, make sure you have a publishing deal with a publisher that distributes through either LyricFind or MusixMatch.
- If Alexa is having trouble with or mispronouncing your name or releases, please let your label or distributor know the proper pronunciation and provide a link to the product on Amazon Music.
Artist Profile Page
- Reach out to us via the Amazon Music for Artists app Help option under Settings. Be sure to provide the following information which we will need in order to resolve:
1. Your Artist Name
2. Your artist detail page link (either from within Amazon Music or the Amazon website)
3. A list of albums which should be on your profile and/or the list of albums which should NOT be on your profile
- Related Playlists includes playlists on which your tracks are featured.
- Popular Songs and Popular Albums are influenced by customer interaction with your music. Popularity calculations consider both on-demand as well as lean-back listening, such as within playlists and stations. We recognize that listening habits vary between territories and service tiers, and as a result, what is shown as "popular" reflects listening specific to the customer’s territory and service tier.
- To get your artist profile image updated, send us an email at firstname.lastname@example.org. Be certain your image meets the following requirements:
1. Landscape image
2. At least 3840 pixels wide AND 2880 pixels tall
3. Artist face in the upper 40% of the image, roughly centered horizontally
- Trick question! Amazon Music does not currently support artist bios at this time.
- There could be many different reasons as to why your album is listed as “out of stock” on the Amazon retail storefront. Get in touch with your label or distributor to address this status with someone on the Amazon Music team.
- If you believe that an item available for sale on Amazon contains content that is infringing your intellectual property, report it to Amazon using the proper online form (US, UK, DE). We also highly recommend enrolling in Brand Registry to help proactively protect your brand. Head here to learn more.
- If you have a label or manager, your best option is to submit your music to our curators through them. Don't have a label or manager? Send your music to email@example.com and we'll route submissions to the appropriate team.
- Select any piece of content within the Amazon Music app. Click on the overspill menu and select the Share icon. From here, you can Copy Link and Embed, Email, or Share.
- First, head to the Apple App or Google Play Store and download the Amazon Music for Artists app. Once the app is open, you will be directed to sign-in using an Amazon retail account. If you do not have an Amazon retail account, you will need to create one in order to continue going through the sign-up and artist claim flow.
- Reach out to your Amazon Music team member for access to Amazon Music for Artists.
- To add an artist to your account, click on the “Claim An Artist” button on the bottom of the search screen. Search and select the artist you represent. Press “Take Me There”. Verify your relationship with this artist by providing us your role and company information. Authenticating with your artist’s social media accounts helps us to expedite the approval process. Press “Submit“ when all information has been completed. Once the claims have been verified/approved on our end, you will receive an email confirmation letting you know access to the artist has been enabled within your account.
- There are three levels of account access within Amazon Music for Artists.
- Owners are the first people who successfully register an approved claim on behalf of an artist. Owner accounts can do and see everything within Amazon Music for Artists.
- Admins have the ability to view all team members, add or remove individuals and assign access type to the artist account.
- Viewers can view data but are unable to take action within the app.
- Anyone with either Owner or Admin access can add a new user to their team by navigating to Settings in the upper right hand of the app from an artist page, selecting “Manage Team Members” and clicking on “Add Team Member”. From here, you’ll be promoted to enter the invitee’s information including name, email, and assign level of app access (Admin or Viewer).
- Owners or Admins can remove a team member by navigating to Settings in the upper right hand of the app, selecting Manage Team Members, clicking on the user’s name, and selecting “Remove Team Member”.
- Your Amazon retail account is used to access Amazon Music for Artists and can be updated here.
- All of our data within the app is a global summary of data across all tiers of Amazon Music’s service. The Last 24 Hour view within the app leverages the date & time in your phone settings and displays report tables in your current time zone. All other report time tables are shown in Coordinated Universal Time (UTC).
- Data within the Amazon Music for Artists app is available from January 1, 2018. We aggregate All Time data weekly report views for Total Streams, Total Listener, and Total Voice Request graphs.
- We strive to provide the most current data available within our app. Streaming data updates multiple times an hour. Other features in the Amazon Music for Artists app such as Fan Tiering and Daily Voice Index are updated periodically as noted in the app.
- A stream is any play greater than 30 seconds within the time period selected.
- A listener is the count of unique listeners in the time period selected.
- Your music may have been released in various configurations (explicit/clean/deluxe/standard), across different labels or distributors, in different territories or at different points of your career. We aggregate this data and consolidate into a single entry, which is why you will see one album/single cover art to represent all products.
- Only if you are listed as a Main Artist on that track's metadata
- Source of Stream is the location within the Amazon Music app from which a stream has occurred:
- Stations - streams from Amazon Music stations. Stations are personalized and endless streams of music, kind of like a radio station.
- Amazon Playlists - streams included on any Amazon Music curated playlist. Our programmers curate thousands of playlists across different genres, eras, contexts, and locales. These playlists offer a fixed number of songs and are updated frequently to ensure they stay current; our most important playlists are refreshed every week.
- User Libraries and Playlists - streams from a user’s My Music library or from any user-generated playlist.
- Browse and Search - streams generated from either Home (the Amazon Music consumer app start page), a search results page, artist detail pages, album and song detail pages, Charts, and our New Release page.
- The Daily Voice Index helps evaluate fan engagement on Alexa relative to artists of similarly sized audiences – which we hope will help you measure the effectiveness of your marketing campaigns and give more reason to include Alexa in your promotion. Loosely speaking, we calculate the Daily Voice Index based on how many fans are requesting Alexa to play an artist's music, including requests by artist name, track, album, or lyrics. We then compare this number against other artists of a similar size in a trailing 7 day period to determine the median. We then distribute the artist on a spectrum of “Cool”, “Warm”, “Hot”, or “On Fire” depending on where they perform compared to the median. The Index is updated daily.
- We strive to give you as much real-time data as possible to help inform your marketing decisions. As such, data available in Amazon Music for Artists app is subject to change and should not be used for financial reporting purposes. For financial or royalty questions, please contact your label/distributor.
- Any explicit request to Alexa of your music that matched an artist, album, song, or lyric in our catalog. Voice Requests will either be: Requests could be either: “Alexa, play the artist _”, “Alexa, play the song _”, “Alexa, play the album_”, or “Alexa, play the song that goes_”. Streams of your artist music from within a playlist or a station are not included in this metric.
- These are your listeners who are past the initial discovery phase and have actively returned back to your music, added you to their library and playlists, followed you, or purchased digital/physical music. On average, your Fans drive over half of your total streams on Amazon Music, and over one third of them will continue to stream your music in the next 30 days. See how many Fans you have by navigating to the “Fans” tab of the Amazon Music for Artists app.
- Superfans are a small, but extremely valuable, subset of your most passionate Fans. On average, these listeners drive almost one third of your total streams, and the majority will continue to listen to your music in the next 30 days. See how many Superfans you have by navigating to the “Fans” tab of the Amazon Music for Artists app.
- Right now, Amazon Music for Artists is only available in English. We plan to add support for additional languages in the future.
- Reach out to someone on our customer service team; either via the Amazon Music for Artists app under "Support" or by email at firstname.lastname@example.org. We will need you to provide the following information, so please have it ready:
- Your Artist Name
- A link to the artist detail page, either on Amazon Music or Amazon retail
- A list of albums and corresponding ASINs which should be on your profile and/or the list of albums and corresponding ASINs which should NOT be on your profile.
- This may be a profile page and/or content delivery issue. Reach out to someone on our Artist Support team; either via the Amazon Music for Artists app under "Support" or by email at email@example.com. We will need you to provide us the following information, so please have it ready:
- Your Artist Name
- A list of album titles which are missing alongside their corresponding UPC and name of distributor
- If you need assistance, get in touch with someone on our customer service team at firstname.lastname@example.org.